Privacy Policy

nearr.ai ("we", "us", "our") respects your privacy. This policy explains what data we collect, how we use it, and your rights.

1. Information We Collect

• Account data: phone number, name, email address.
• Connected accounts: social media usernames and profile information you authorize via OAuth (e.g. TikTok, Instagram, LinkedIn).
• Usage data: pages visited, interactions, device and browser information.
• Conversation data: the full text of messages you exchange with AI twins on the platform.
• Payment data: processed by Stripe; we do not store full card numbers.

2. How We Use Your Data

• To provide and improve the Service.
• To authenticate your identity and prevent fraud.
• To process payments and manage subscriptions.
• To communicate with you about your account.

3. AI Training & Conversation Data

Your conversation messages are used for two distinct purposes:

• Real-time AI responses: Your messages are sent to our AI infrastructure provider to generate responses during your chat session. This processing is necessary to provide the Service.
• Model improvement: With your explicit consent (granted by using the chat feature, as disclosed in our Terms of Service Section 4), your messages may be used to fine-tune and improve the specific AI twin you are interacting with. This involves processing the text content of your messages. You may opt out of AI training at any time by emailing hi@nearr.ai; opting out will not affect the quality of your real-time chat experience.

Conversation data used for model improvement is not truly "anonymized" in the technical sense — conversational text can be identifying. We apply access controls and retention limits but do not claim anonymization. See Section 5 for retention details.

4. Data Sharing & Third-Party Processors

We do not sell your personal data. We share data with the following categories of processors:

• AI infrastructure provider: Your chat messages are sent to our AI model provider for real-time response generation. Their processing is governed by their data processing agreement with us. They do not use your data to train their general models under our agreement.
• Hosting & database: Supabase (infrastructure hosted in the United States).
• Payments: Stripe processes payment information under their own privacy policy.
• Social platforms: When you connect a social account, we receive profile data from that platform via OAuth. We do not share your nearr.ai data back with those platforms.
• Law enforcement: When required by law, court order, or valid legal process.
• Corporate transactions: In connection with a merger, acquisition, or sale of assets, with prior notice to users.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Conversation data used for AI training is retained for a maximum of 24 months after your last interaction, after which it is deleted. You may request deletion of your data at any time.

6. Security

We use industry-standard measures to protect your data, including encryption in transit (TLS) and at rest. No system is 100% secure; we cannot guarantee absolute security.

7. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users within 72 hours of becoming aware of the breach, in accordance with applicable law (including GDPR Article 33 and applicable US state breach notification laws).

8. International Data Transfers

Our servers and AI infrastructure are located in the United States. If you are accessing the Service from outside the US (including the European Economic Area, UK, or Canada), your data will be transferred to the United States. We rely on Standard Contractual Clauses (SCCs) approved by the European Commission as the legal mechanism for these transfers. By using the Service, you acknowledge this transfer.

9. Automated Decision-Making & Profiling

The Service uses AI to generate compatibility insights and surface fan profiles to creators for potential video call selection. This constitutes automated profiling. These insights are based on your conversation content, interaction patterns, and engagement history.

No fully automated decisions with legal or similarly significant effects are made about you. A creator always makes the final decision about whether to initiate a video call. You may request information about the logic involved in profiling by contacting us, and you may object to profiling under GDPR Article 21 if you are in the EEA.

10. Your Rights

Depending on your jurisdiction, you may have the following rights:

• EEA/UK (GDPR): Access, rectification, erasure, restriction, portability, objection, and withdrawal of consent. Supervisory authority complaints may be filed with your local DPA.
• California (CCPA/CPRA): Right to know, delete, and opt out of sale/sharing of personal information. We do not sell your personal information.
• Canada (PIPEDA): Access and correction of personal information held about you.

To exercise any of these rights, contact us at hi@nearr.ai. We will respond within 30 days (or sooner where required by law).

11. Cookies

We use essential cookies for authentication and session management. We do not use third-party advertising cookies.

12. Children

The Service is not intended for users under 18. We do not knowingly collect data from minors. If we learn that we have collected data from a user under 18, we will delete it promptly.

13. Law Enforcement & Government Requests

If we receive a request from a public authority for user data, we follow these practices:

• Legal review: Every request is reviewed for legality and validity before any data is disclosed.
• Challenge unlawful requests: We will challenge or reject requests that we determine to be overbroad, vague, or otherwise unlawful.
• Data minimization: If disclosure is required, we provide only the minimum information necessary to satisfy the request.
• Documentation: We maintain records of all government data requests, our responses, and the legal reasoning involved.

14. Contact & Data Protection

Questions, concerns, or data subject requests? Email us at hi@nearr.ai.